Welcome to Pinobite! We strive to ensure your shopping experience is smooth and satisfactory. Below, you’ll find our comprehensive shipping policy, which covers everything from shipping destinations to customer support.

  1. Shipping Destinations

Pinobite proudly ships worldwide. We aim to bring the best of Ayurvedic products to customers across the globe. Whether you are in North America, Europe, Asia, or any other continent, we have you covered.

  1. Shipping Rates

Shipping rates vary based on the destination, weight, and size of your order. The final shipping cost will be calculated at checkout, providing you with a clear view of the total cost before you complete your purchase.

  1. Shipping Methods and Carriers

We collaborate with reputable carriers such as DHL, FedEx, UPS, and national postal services to ensure timely and secure delivery of your orders. You can choose from standard, expedited, or express shipping options, depending on your needs and preferences.

  1. Order Processing Time

Orders are processed within 1-2 business days after purchase. Processing time includes order verification, quality check, and packaging. Orders placed after 2 PM will be processed on the next business day.

  1. Delivery Time

Delivery times vary based on the selected shipping method and destination:

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

Please note that these are estimated times and actual delivery may vary due to external factors.

  1. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website. This allows you to stay updated on the status of your delivery.

  1. Shipping Confirmation

You will receive a shipping confirmation email once your order has been dispatched. This email will contain your tracking number and a link to track your shipment.

  1. Shipping Restrictions

Due to international regulations, some products may not be available for shipping to certain countries. If your order contains restricted items, you will be notified during the checkout process.

  1. Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as soon as possible.

  1. Returns and Exchanges

We offer a hassle-free returns and exchanges policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Please refer to our Returns Policy page for detailed instructions.

  1. Customs and Duties

International orders may be subject to customs duties and taxes, which are the responsibility of the customer. These charges vary by country and are not included in the shipping rates. Please check with your local customs office for more information.

  1. Customer Support

For any questions or concerns regarding your order, please contact our customer support team at support@pinobite.com. Our team is available Monday to Friday, from 9 AM to 6 PM IST, and we are committed to providing you with the best possible service.

  1. Policy Updates

Pinobite reserves the right to update this shipping policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this page periodically to stay informed about our shipping practices.

Thank you for choosing Pinobite. We look forward to serving you!

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